Sensemaking is the process of negotiating, interpreting, and applying meaning to human interactions. It is a down-to-earth process for deriving meaning from your conversation collection
Sensemaking starts by asking:
- "What does this text mean to me?"
- “What does this text mean to us collectively?”
- “What does this text mean in the context of the conversation?
Sensemaking starts as early as the moment you upload your conversations and analytically listen to them by highlighting critical stories.
Click here for steps on how to create a highlight on the platform.
Click here for highlighting best practices
What is a code?
- A code is a simple label that describes an object, experience, or idea in larger text or context.
Click here for steps on how to create a code on Insights.
Generating your Codebook
After you have highlighted your conversations, you can generate your codebook
A codebook is a set of labels (codes) to identify topics, ideas and themes most prevalent within your conversation collection.
Tag your highlights with codes to understand the patterns within your conversation collection.
Click here for steps on how to tag a highlight on Insights.
Take a look at this codebook that was created for a project that elevated 850+ firsthand experiences around COVID-19 vaccine confidence and community resilience from communities served by the NYC Department of Mental Health and Hygiene’s (DoHMH) Public Health Corps (PHC):