How do you identify high quality highlights?
High quality highlights are short enough to be manageable and long enough to be meaningful.
What happens when a highlight is too short?
When a highlight is too short, we miss out on a greater story.
Let’s take a look at this highlight:
What is missing here?
High quality highlights include background, context, and details.
Let’s take a look at this highlight:
This is a high quality highlight because…
- It contains 2+ Complete Sentences
- It tells a story, start to finish
What happens when a highlight is too long?
Highlights that are too long make it difficult for outside readers to quickly decipher the meaning of a speaker's message.
Let’s take a look at this highlight:
How can we shorten this highlight to better communicate its significance?
This long highlight can be made into two high quality highlights:
Highlight 1:
Highlight 2:
Tips for Highlighting
- Length: Include at least 2 full sentences with context, background, and details to help you later with coding and tagging!
- Annotate: When creating highlights in your conversation transcripts, you can add notes about the highlight.
- Keep an open mind. You may be surprised by what you find participants shared. Highlight the honesty and truth in their stories.